How We Help

Care advice

  • Helping identify and understand care needs
  • Advising how to best meet these needs
  • The pros and cons of all care options, including care at home, sheltered housing, extra care, residential care homes and care homes with nursing
  • Managing the cost of care and state funding of care, including all benefits and entitlements

Care search

  • Finding the best care providers, including care at home, supported living, residential care and nursing care
  • Short-term, respite and convalescent care
  • Signposting of related services

Care assessment

  • Personal visits to assess care needs
  • Reviewing and monitoring existing care arrangements

Statutory services

  • How to deal with the NHS and Local Authority and their roles and responsibilities
  • The hospital discharge process
  • Statutory processes and individual rights

Helping you make the best possible care decisions

A CARE adviser will listen carefully to your needs and wishes and discuss your situation in detail.

The CARE adviser will guide and support you through next steps, providing information and advice to help you make informed decisions.

He or she will explain your care options and research the most suitable care providers, whilst making sure you are aware of, or receiving, any statutory services and funding for which you may be eligible.

The CARE team

Our care advisers have unrivalled knowledge of the care system and the care options and providers that are available to you, giving you the support you need to take the right actions and make the best care decisions for you and your family.

Our Care Advisers

Our care advisers are all specialists in their own field, such as nursing, care home management, social work and occupational therapy, and are highly trained to provide expert advice about all care issues in a professional yet empathetic way.

Our care advice team provides advice both by telephone and by personal visit anywhere in the UK and Ireland.

We are a member of the Association of Independent Care Advisers (AICA), which represents organisations based in the UK dedicated to advising people about care, and its care advisers all abide by the AICA Code of Practice.

Delivers expertise on all care issues

CARE can be a fundamental, life-changing issue. Independent Care Advice helps ensure you make fully informed and correct decisions.

Saves time

Independent Care Advice means you don't spend hours researching care providers, or waste time visiting unsuitable care providers or wading through hospital red tape. You can make the best use of your time - for work, supporting family members, liaising effectively with health and social care professionals, visiting good care providers and making the best choices.

Relieves stress

Independent Care Advice allows you to unburden your stresses and concerns to an empathetic, understanding care expert who will help you deal with the emotions associated with finding care for a family member, provide objective mediation where families are struggling to agree on the best way forward, provide clarity about hospital processes and provide you with the reassurance that you are doing the right thing.

Saves money

Independent Care Advice will ensure you are claiming all the care-related benefits you are entitled to, provide clarity on the finances of care – who pays for what – and make sure you are not overpaying for care.

Provides outstanding service

Independent Care Advice from the Care Advisory & Respite Experts is fast, efficient, empathetic providing you with a truly person centred service.

Service Options

Care Guidance

Telephone Discussion and General Advice Service


A Care Adviser will call you at a pre-arranged time to discuss your situation. They will listen to your concerns and discuss any difficulties you may have regarding care. They will then send you relevant information which will act as a useful first step in helping you resolve your care issues and research appropriate care.

Care Search

Telephone Consultation, Care Advice and Care Search


Book a telephone consultation with a Care Adviser for a time convenient to you. Your Care Adviser will listen to your needs and wishes and will discuss your situation in detail. They will then use CARE’s extensive knowledge of care providers to send you a report on the most ideal services. This might be a short-list of home carers or vacancies in care homes, with costs and inspection reports. Your Care Adviser will remain available for further follow up, advice and reporting, until you have found the best answer.

Care Visit and Search

Home Visit, Care Advice and Care Search


Book a meeting with a Care Adviser at a location and time convenient to you. Families usually prefer this when the person requiring care is more able to take an active part in planning their own care. This meeting can often help unlock new ideas and resolve any different views that a family may have. Following the discussion, your Care Adviser will use CARE’s extensive knowledge of care providers to send you a report on the most ideal services, as per our Search service, and will remain available for further follow up, advice and reporting, until you have found the best answer.


Care Visit and Accompaniment

Visit, Care Advice and Care Search plus personalised vetting of suitable vacancies


This service incorporates the complete range of CARE’s services described above with the additional benefit of accompanied visits to view care homes or interview home carers. This service is particularly helpful to clients who feel reassured by the presence of an experienced Care Adviser when meeting care providers. It is also especially useful for busy clients who have difficulty finding time to view all the options or for people returning from abroad.

Care Assessment and Monitoring

Care Assessment and Review


The Care Adviser will visit to carry out a detailed care or nursing assessment and then provide a full written report with recommendations regarding current and future care needs. Your Care Adviser will re-visit after 3 months and review how your loved one is settling in and offer a letter of recommendations if needed.

Care assessment annual Review


The Care Adviser will revisit your loved one in their care placement. They will review their care needs and prepare an update letter with any further recommendations they believe would be beneficial.  We suggest this be carried out on an annual basis.

Bespoke service

Our services are always tailored to peoples' needs and wishes. In addition we are always happy to discuss a specific plan, more suitable for a client's particular needs.


CARE is experienced in adding value to healthcare plans, tailoring our service to provide much needed practical and emotional help and advice about all aspects of care.

This service helps families with vulnerable relatives, and older people themselves, resolve their care issues as smoothly and calmly as possible, saving time, money and stress.